Terms of Service

These services are provided by Dr Stairs to the client. Dr Stairs reserves the right to refuse service to any client.

The client agrees to provide accurate and complete information about their needs, including the size and condition of the property, any specific instructions, and any health or safety concerns.

The client agrees to provide access to the property at the scheduled time. If the client fails to provide access, a cancellation fee may apply. Dr Stairs will make reasonable efforts to accommodate any schedule changes requested by the client, but cannot guarantee availability at a specific time or date.

Dr Stairs will provide all necessary cleaning supplies and equipment, unless otherwise agreed upon with the client. The client agrees to provide access to water, electricity, and any other necessary utilities.

Dr Stairs will not be held responsible for any damage or loss to the client's property that is not caused by their negligence or intentional misconduct.

The client agrees to pay the agreed-upon fee for the service, which will be communicated prior to the service. Payment is due upon completion of the service unless otherwise agreed upon.

Dr Stairs reserves the right to cancel or reschedule a service due to unforeseen circumstances, such as inclement weather or equipment failure. In such cases, Dr Stairs will make reasonable efforts to provide an alternate service time or date.

The client agrees to provide a safe working environment for the staff, including keeping pets restrained or in a separate area during the service.

Dr Stairs may take photographs of the property before and after the cleaning service for quality assurance purposes. These photographs will be kept confidential and will not be shared with any third parties without the client's consent.

These terms and conditions constitute the entire agreement between Dr Stairs and the client. Any changes or amendments must be made in writing and signed by both parties.

Payments and overdue balance:

1. Payment Is Required, Subject To Other Arrangements As Made With Dr Stairs Management.


2. Dr Stairs Reserves The Right To Suspend Its Service If A Bill Is Not Paid On Presentation Or At The Start Of The Month, Week Or Day Due As The Case May Be. All Outstanding Monies Or Fees Will Be Charged 2% Per Month Interest From Due Date Plus Costs On A Lawyer To Client Basis.


3. Prices As Per Estimate And Or Quote Are For Labour Only In Terms Of Service And Ironing As Requested And Agreed To By Dr Stairs, Unless Otherwise Agreed To By Dr Stairs. Dr Stairs Reserves The Right To Amend An Estimate And /Or Quote If On Arrival Conditions And Or Circumstances Are Substandard Or Vary From Information Provided To BM To Obtain Either Said Quote Or Estimate.


4. Time Estimates Given By Dr Stairs For Work As Requested Are Only An Estimate, As Size Of The Area And The Actual Level Of Dirtiness As Well As Conditions Encountered Have A Direct Effect On The Time Needed.The Dr Stairs Works Needs Whatever Times It Takes To Complete The Regular Duties Per Standard, Extras Unless Such Was Part Of The Specific Level Of Service Requested And Agreed To By Dr StairsManagement.


5. Working With Or Around Contractors And /Or Other Service Providers Can Require Up To 50% More Time To Complete The Same Work And CPC Reserves The Right To Amend Any Cost Estimates And /Or Quotes And Charge Accordingly.


6. Start And Collection Times Given By Dr Stairs Are Only An Estimate As Traffic Conditions And Taxi Transport Of Us Are Beyond Our Control, The Amount Of Employees Working On Any Given Day Can Also Take Less Or More Time, High Season Takes A Lot More Time, As Do Month Ends. 


7. The client agrees to provide instructions to our employees on the tasks to be done according to their requirements. Unless otherwise agreed upon by both parties, the client is not obligated to provide all necessary equipment and detergents in safe and good working condition.

8. If the client requests the collection and return of keys by our company, an additional fee will apply based on the distance and/or time required for this service. In case of any loss of keys, our liability will be limited to the actual cost of the key, up to a maximum of $5.

9. The Client Has The Responsibility To Deactivate Any Alarms And No Responsibility For The Triggering Of An Alarm System Or Costs Related To A Response Will Be Accepted By Dr Stairs .

10. Dr Stairs Reserves The Right To Suspend Or Cancel A Cleaning Service If There Are Problems With The Access, Water Or Electricity Supplies, Or Problems Working Around Other Contractors And /Or Service Providers, As Well As Interference From Any Party. The Client Will Still Be Held Liable For The Full Cost Of The Agreed Service.


11. Dr Stairs Staff Are Not Allowed To Use A Stepladder Higher Than 3 Feet. We Can Guarantee Same Day/Time & Team For Weekly And Biweekly Service, Not For Every 3 Weeks, Once A Month Or Sporadic Appointments

Claims And Complaints:


1. The Client Is Responsible For Reporting Any Incident, Breakage, Damage And Loss Within 12 Hours Of Completion Of The Service. Failure To Do So Will Nullify Any Claim.


2. The Client Is Responsible For Securing – Cash, Jewelry And Any Other Items Of Value. BM Pays Staff Well And Has A Zero Tolerance Policy In Terms Of Theft And Dishonesty. No Responsibility Or Liability Is However Accepted For Any Of The Above. 


3. If A Client Suspects Theft Or Actual Theft Has Taken Place, It Is The Client’s Responsibility To Report The Incident To Both CPC Management And The Legal Authorities. The Client Will Lay A Charge Of Theft, If Actual Theft Has Taken Place And Follow Through To The Point Of Actual Prosecution. Failure To Do So Will Nullify Any Claim Against Dr Stairs

4. The Client Or A Representative Has The Responsibility To Be Present Both At The Start And End Of Each Service, To Inspect Any Cleaning Performed. This Will Enable Dr Stairs To Rectify Any Substandard Work While Still On The Premises. Where CPC Is Only Advised Later, We Will Rectify On The Next Clean Or If Possible Make Other Arrangements To Do So


5. Complaints Need To Be Made Within 12 Hours Of The Completion Of The Service. 


6. The Client Is Responsible For Securing Or Removing All Fragile Or Easily Breakable Items From Areas That Need To Be Cleaned. Items Excluded From Any Liability By Dr Stairs Are Cash, Jewelry, Art Works, Antiques And Items Of Sentimental Value. 


7. Lost Keys, If Lost By A Dr Stairs Representative Will Be Limited In Terms Of Liability By Dr Stairs To The Actual Cost Of The Lost Key Subject To A Maximum Amount Of $5 In Total.


8. CPC Reserves The Right Not To Be Liable If Service Is Postponed Due To Broken Equipment, Or Any Circumstances Beyond Our Direct Control, Or If There Are Issues In Terms Of Safety.


9. Dr Stairs Reserves The Right Not To Be Responsible For Accidental Damage Of Any Nature.


10. Dr Stairs Reserve The Right To Take Before And After

Pictures/Videos
/Insurance:


1. CPC Has Insurance To Cover Any Accidental Damages Caused By A Dr Stairs Member Of Staff At A Point Of Service, Subject To The Damages Been Reported Within 12 Hours Of Completion Of The Service In Writing Either Per Email Or text To Dr Stairs

2. Insurance Will Not Cover Anything That May Breakdown Or Stop Working At Any Time And This Would Include But Is Not Restricted To Vacuum, Computer, Fridge, Freezer, Microwave, Dish Washer, Stove, Oven, Washing Machine And Tumble Dryer Or The Instability Of Any Item Which The Client Is Already Aware Of, Such As Headboards, Bathroom Fixtures Or Other Property Fittings. The Client Is Obliged To Notify Dr Stairs Management Of Fittings That Are Poorly Secured, Not Secured Or Appliances That Are Not In Proper Working Order. No Liability Will Be Accepted By Dr Stairs For Any Of The Above Or For Damage Caused Directly Or Indirectly To Anything Else Or Anyone Else. 


3. Dr Stairs Reserves The Right Not To Share Any Confidential Company Information Or Documents.


Good Business Relationships:


1. No Client Will Be Entitled To A Full Or Partial Refund; This Is Subject To The Discretion Of CPC Management.


2. Should A Client Not Be Satisfied With The Level Of Service From Dr Stairs Such Is Conveyed To Dr Stairs Within The Prescribed 12 hr Period Of Completion Of The Service, Dr Stairs Reserves The Right To Do A Re-Clean Of The Specific Area At An Agreed Time. The Client Will Need To Be Present During The Re-Clean. 


3. A Re-Clean Will Only Be Carried Out Once.


Cancellation And Postponement Of Services:


1. A Booked Or Routine Service May Be Postponed Or Canceled As The Case May Be Up To 48 Hrs. Prior To An Agreed Starting Time Of The Cleaning Service. The Request Must Be Per Email, Text Or Direct Telephone Call With Dr Stairs Management And Needs To Be Confirmed By Dr Stairs To Be Valid.


2. The Client Undertakes To Be Liable For The Full Fee Should The Request Be Made Within The 24 Hr. Period (Less Than 24 Hrs.). Any Cancellation Or Reschedule Must Be Made By Calling Or Texting (980) 391-4808, Cancellation/Reschedule Will Not Accepted Otherwise.


3. Month-End Confirmed Bookings Will Be Subject To A Cancellation Fee Of 50% Unless Made 3 Working Days In Advance In Writing Per Email, text Or Telephone Call. 


4. The Client Is Responsible To Provide Access To Dr Stairs As Agreed And In The Event Of A (No Show) Or Lock Out By The Client; The Client Will Be Held Liable For The Full Service Fee And Or Costs Related To Such. Refer Clause 2 Above. 


5. Unless A Specific Contract Is In Place All Regular On-Going Services Be It, Daily, Weekly, Bi-Weekly Or Monthly Require A Full Calendar Months’ Notice To Terminate The Service. The Notice Must Be Made In Writing Per Email, Fax Or Telephone Call. Failure By The Client To Provide The Stipulated Notice, The Client Accepts Liability For All Fees Due Over The Notice Period.

Employing CPC Staff:


1. No Staff Member Or Ex Staff Of Dr Stairs May Be Offered Or Given Temporary Or Permanent Employment By The Client Directly Or Indirectly (Family, Work) Without Prior Negotiation With CPC. The Period Of Protection Is Agreed To As 2 (Two) Years. This Applies To The Date Of Termination Of Services Of Dr Stairs By The Client Irrespective Of Any Cause Or Reason. Should A Staff Or Ex Staff Member Be Employed Within The Said 2 Years Period The Client Agrees To Be Liable For A Referral Fee Calculated @ $150 Per Day That Provided Service given . This Will Be Calculated On The Basis Of The Higher Of – The Highest Number Of Days In Any Given Week Within A Retrospective 3 Month Period And – The Amount Of Days Per Week Is Employed For By The Client/Ex Client.


2. The Client Accepts That Dr Stairs Is A Staff Recruitment And Placement Business And Dr Stairs Will Charge A Placing Fee Of 16% Based On The Full Annual Cost To The Client In Terms Of An Employment Contract Negotiated With Dr Stairs In Terms Of Negotiating Employment Of An Employee.


3. Dr Stairs Provides A Sourcing Service For Clients Looking For Staff @ 14% Of Annual Cost To Client, As Above.
4.Clause 2 Above Applies In Respect Of Any Monies And Or Fees Due To Dr Stairs Or Claimed By Dr Stairs.
These Terms And Conditions Shall Be Governed By Relevant Laws Of The State Of Florida.The Client Agrees To Be Bound And Submit To The Jurisdiction Of The Relevant Courts Of The United States. IN THE EVENT OF ANY LAWSUIT , YOU THE CLIENT IS RESPONSIBLE FOR ALL LEGAL FEES OF THIS MATTER